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Why outsource processing? More time to write business. Cuts down on loan officers processing their own files and adds years of experience to your office. Enables you to accelerate your turnaround time on loans, thus, closing loans more expeditiously and receiving your commissions sooner. If you are frustrated with re-training loan processors, paying for salaries, benefits, sick time, vacation, and workman's compensation, contract processing with mortgageTek is your best choice. Will mortgageTek contact my borrower? We work with the loan officer to expedite the loan process. Many times this means contact with the borrower. We want to work in a manner that mirrors your business practices. Contact with a processor often gives a borrower a sense of comfort about their loan process and allows them to ask questions. Will mortgageTek speak to attorneys or real estate agents? mortgageTek is your biggest cheerleader when it comes to customer service. Nothing creates more discord with your clients when they feel a phone call is not returned or they are being avoided. We will follow up with attorneys and real estate agents throughout the loan process. Will mortgageTek order credit reports? We ask that you provide a tri-merge in-file credit report with the file upon submission of the loan to us. If there are any credit lines which need updates or correction per the investor, we will work with your credit company to obtain the necessary information. Can we use our own appraisers? We will order appraisals from people you already have established working relationships with. If you need a recommendation, we have worked with excellent appraisers in the industry and would be happy to provide you with names and phone numbers. Is mortgageTek a broker? No, we are solely and exclusively a processing company. At no time will we solicit your clients for other services or sell information to another party. What is the average processing time? The average turnaround time on a file is 10 business days with the use of alternative documentation. Most delays occur with the appraisal or the borrower's inability to forward information in a timely manner. The loan officer will be notified immediately if any delay is expected. What makes mortgageTek different from the competition? One of the biggest challenges mortgage brokers currently face is finding Processors with knowledge, integrity and excellent customer service skills. mortgageTek is a contract processing company which meets this criteria. We specialize in FHA/VA financing and have excellent skills with other loan products as well. We have over 14 years of experience to offer in mortgage banking as well as ... integrity, values, trust. What if I don’t like the service? Our hope would be that you contact us immediately so we can remedy any situation which may not be to your satisfaction. If we cannot resolve our differences, the Processing Agreement calls for 10 days notice to be given. All outstanding fees will need to be paid by the broker at the time the files are returned. How do I get started? There are three easy steps to having mortgageTek handle your loan processing... 
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